A MODEL EXPLANATION FOR NOT ACHEIVEING TARGET IN FINACLE OFFICES

From

          NAME,

          OFFICE NAME,
          PINCODE .

         

         .

To

          The Supdt.Of Postoffices,

          Dharmapuri division,

          Dharmapuri -636701.

  

Sir,

       I humbly submit the following for kind perusal of SPOs.

I am working as SPM in this office from                 . This office is migrated as CBS office from ------. The finacle software is a new one to all staff, it was quite difficult to understand the concepts involved in it and to perform its operating procedures in the on line environment. Though I have more attentive and involved myself in opening of more no. of new accounts in the part of achieving the target, I could able to achieve 60% of the target with this new software.

Unlike the sanchay post software, finacle operating procedures consumes more time i.e. more than thrice when compared with the previous software sanchay post. Unlike in sanchay post, an account opening process in finacle involves initially creation of CIF ID in teller and its verification in supervisor, then only it can be moved to account opening process in teller, followed by account opening verification in supervisor. After the completion of these process, funding is required to be done in teller, followed by verification of funding in supervisor. It is the process of an account opening in finacle software. 

At the time of finacle migration, this office had faced server down problem several times in a day. During the server down time, it is not possible to carry out even a small operation in finacle. I had often been forced to raise a ticket with CPC as per the procedure in order to get released from the server down problem. Some of the common finacle working hurdles are said to be errors such as already login, exceeded maximum no. of credential attempts, User already logged in etc. In sanchay post software, If a problem is faced, the concerned SA will solve the problem then and there. But in finacle if a Software issue faced by an official, the trouble shooting can be done only from CPC, Chennai. Hence it will take more time to settle the problem.

           The account opening procedure for SSA is a lengthy process when compared with all other account opening process in finacle module. Before the account opening process commence in SSA, two(Minor and guardian) CIF IDs need to be created and verified. Even though there are some hurdles and constraints present in finacle like EOD at 1600 hours, I was very much interested in opening of new accounts at this office.

               Hence, I request the SPOs to kindly consider pressure of work and difficulties in the finacle module in the year 2014-2015.Moreover I did not decline any new accounts approached across the counter.I assure that I will take my sincere efforts in the upcoming financial year to achieve the allotted target.

Thanking you and assuring of my cooperation to achieve the target in future.

Date:                                                                                                                                                                  Yours Sincerely

 Place:                                                                                                                                                   (SPM)