SEPTEMBER 2 ALL INDIA GENERAL STRIKE....

MEMORANDUM SUBMITTED TO OUR CPMG AND PMG TO CONSTRUCT IQ AT HOGENAKKAL SITE

Dear comrades,

                            The 42nd Circle conference of  AIAIPASP Association, Tamilnadu Circle, was held at Meenakshi Narayana Tirumana Mahal, Dharmapuri on 12th & 13th of August 2016.On behalf our Divisional Union we met our Honorable CPMG Shri.Charles Lobo  and our Honorable PMG Madam.Smt.Saradha Sampath  and submit our Memorandum regarding construction of IQ at our Hogenakkal site.

SOON WE MAY GET BONUS ARREARS...

அன்புத் தோழர்களே !  தோழியர்களே !! வணக்கம் !

 

 மத்திய அரசு ஊழியர்களுக்கு போனஸ் உச்ச வரம்பு நீக்கப்படவேண்டும் என்று நாம் பலகாலம் போராடி வருகிறோம். செப். 2 , 2016 வேலை நிறுத்த கோரிக்கைகளில் இதுவும் ஒன்று. கடந்த ஆண்டு இதே ஒரு நாள் வேலை நிறுத்த அறிவிப்பின் விளைவாக  11 மையத்  தொழிற் சங்கங்களுடன் நடைபெற்ற பேச்சு வார்த்தையின் பின்னர் ,போனஸ் உச்சவரம்பை  ரூ. 3500/- உள்ளிருந்து  ரூ. 7000/- ஆக உயர்த்திட மத்திய அமைச்சரவைக்கு குழு முடிவெடுத்து,  பின்னர் நிதி அமைச்சகத்தினால் உத்திரவும் இடப்பட்டு , GAZETTE  NOTIFICATION  கூட வெளியிடப்பட்டது உங்களுக்கு மறந்திருக்க முடியாது . 

ஆனால் பின்னர் இந்த  உத்திரவு மத்திய அரசு ஊழியர்களுக்குப் பொருந்தாது என்று அறிவிக்கப்பட்டதும் உங்களுக்குத்  தெரியும் . ஆனால் நேற்று மத்திய அரசின் நிலையில்  மாற்றம். 29.8.2016 அன்று மத்திய நிதி அமைச்சகத்தால்   2014-2015 நிதி ஆண்டிலிருந்து மத்திய அரசு ஊழியர்களுக்கு ( PLB  மற்றும் ADHOC BONUS)  போனஸ் உச்சவரம்பு  ரூ. 3500/- இலிருந்து ரூ. 7000/- ஆக உயர்த்தி வழங்கப்படும் என்ற உத்திரவை   வெளியிட்டுள்ளது.

WHAT IS MEANT BY DEATH GRATUITY AND RETIREMENT GRATUITY

Retirement Gratuity
This is payable to the retiring Government servant. A minimum of 5 years qualifying service and eligibility to receive service gratuity/pension is essential to get this one time lump sum benefit. Retirement gratuity is calculated @ 1/4th of a month�s Basic Pay plus Dearness Allowance drawn before retirement for each completed six monthly period of qualifying service. There is no minimum limit for the amount of gratuity. The retirement gratuity payable is 16� times the Basic Pay, subject to a maximum of Rs. 10 lakhs.

Death Gratuity
This is a one-time lump sum benefit payable to the widow/widower or the nominee of a permanent or a quasi-permanent or a temporary Government servant, including CPF beneficiaries, dying in harness. There is no stipulation in regard to any minimum length of service rendered by the deceased employee. Entitlement of death gratuity is regulated as under:

Qualifying Service	Rate
Less than one year	2 times of basic pay
One year or more but less than 5 years	6 times of basic pay
5 years or more but less than 20 years	12 times of basic pay
20 years of more	Half of emoluments for every completed 6 monthly period of qualifying service subject to a maximum of 33 times of emoluments.

Maximum amount of Death Gratuity admissible is Rs. 10 lakhs w.e.f. 1.1.2006 

MONTHLY MEETING SUBJECTS FOR THE MONTH OF AUGUST-2016

How to deal with angry customers?

Dear comrades,

                           Due to  finacle and Mccamish server problems this tips may help us to avoid unnecessary problems in counters.....

It's not uncommon that our customers take their anger out on us even for silly reasons. Today's young generation wants everything fast. But how many of them know anything which comes faster goes away at the same speed. But what we can do, if things get  slow at offices we are having to face the wrath of the customers. Today we will see some tips to avoid heated situations while dealing with customers.

1. Customer is always right. 

Customers are like children to us. They think they are right always. But we cannot shout or beat them to control as we do with our kids, can we? We have to be very patient, tell them slowly, make them understand about the situation. Customer is our god, he gives us business, that business which gives us our salaries. So we have to handle every customer with the same sensibility, care and dedication. We may not succeed in satisfying all customers but at least we should try our very best to satisfy every customer.

2. Remain calm.

 When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner. In fact, that will probably escalate hostilities. Maintain control of yourself, even if the customer’s tirade makes you feeling like yelling yourself. We may feeling hitting hard in the face of the stupid customer. But wait, read the first point again. We should not loose our control, talk to him in a pleasing way with a smile. Try to calm them or wait for them to get calm. 

3. Try to know why the customer is unhappy

Listen actively to what the customer is saying. An angry customer generally just wants someone to vent their anger to and today, you are that person. That means that you need to do your best to listen carefully to what they are saying. Give the customer your undivided attention--do not look around, space out or let other things distract you. Look at the speaker and really listen to what they are saying.

When you listen to them, listen for the answers to these questions: What happened to make them upset? What do they want? What can you do to help?

4. Don’t Take It Personally

Although angry customers take their frustration out on you, they know that you did not cause their problem. Allow them to vent about their problem, but do not take it personally. Listen to their story without interrupting and then find a way to help.

5. Kill Them with Kindness

If your angry customer refuses to calm down, then kill them with kindness. Be sincere, respectful, and understanding. Show sympathy for their situation and express empathy for their frustration. By keeping calm and controlling your own anger, you may find that your customer will ease up a little too. Try to make a joke to lighten the mood or share a story to show that you can relate.

6. Know How to Apologize

When the time is right, apologize to your customer. I know how difficult it is to be sincere when you are trying not to lose your cool, but for the sake of calming down your customer, try your hardest to give a genuine apology. Depending on the customer’s complaint and the direction of the conversation, there are a few different ways you can apologize.

“I’m sorry sir, about the technical difficulty we are facing now, we are working hard to resolve the issue as soon as possible.”

“I’m sorry you didn’t receive your letter on time. Let me find out what I can do to make it up to you.”

“I’m sorry you are so frustrated. I understand where you are coming from, and I will do my best to help you.”

7. Solve the Problem

Once your angry customer has finally exhausted his or herself, ask questions to gather facts on the problem. Work with your customer to find a resolution that satisfies you both or else you will go right back to where your conversation began. However, keep in mind that you are running a business and do not overcompensate for the customer’s complaint. The solution should be fair and justifiable for both parties.

Its very hard to control the emotion of an angry customer while being calm yourself, but we are running a service oriented business, every customer is important us. Because at the end of the day and frustrated day at office will not give us a peaceful day even at home. So let's try to give customer a happy experience and it will in turn give us a peaceful day.

COURTESY:PO UPDATES

REVISED BUSINESS HOURS...

Dear comrades,


                                As per Directorate's orders Circle Office asked to revised the business hours in all SOs uniformly.Already we put this subject in last monthly meeting Our Spos replied that it will be changed shortly.In this regard we will expect the orders soon.