CBS Business Continuity Plan (BCP) DOCUMENTS

CBS Business Continuity Plan (BCP) DOCUMENTS

Ø    What is BCP?

BCP is an alternative to accept some transactions from the customers when Finacle Application will not be accessible in all CBS Post Offices. 

Ø    When BCP is to be invoked?

BCP will be invoked through an order issued by F.S. Division of Postal Directorate to CEPT Team to enable special BCP Menus.

Ø    LIST OF transactions which can be accepted during BCP

Following type of transactions can be accepted during BCP:-

(1)   Deposits in Savings Account.

(2)   Deposits in RD Account opened and operated directly (not through MPKBY Agents)

(3)   Deposits in PPF Accounts.

Ø    Procedure for accepting transactions during BCP:-

¨      When mail is received from CEPT Team/Circle SPOC regarding use of BCP, deposit transactions by cash are to be accepted in Savings Accounts, RD Accounts (other than opened by MPKBY Agents) and PPF Accounts standing in the same post office (no Intersol transaction).

¨      On the Deposit Form (Pay-in-Slip), customer should be asked to write his/her mobile number or landline Number and last balance.

¨      While accepting cash, no entry should be made in Passbook but counterfoil of Deposit Form should be given to customer duly date stamped and signed by PA.

¨      Account number and amount deposited should be entered in Excel Format attached with this mail and also given in below.

¨      In the Excel sheet, scheme can be selected either as SB or Rd or PPF. After completion of data entry of transactions, print out of the excel file should be taken.

¨      When Finacle Access is restored or counter hours are over, click on “Generate File” in the excel format.

¨      It will create a .txt file showing scheme type i.e SB or RD or PPF, date in DDMMYY format and total amount of transactions in D/.  

¨      After this step, while browsing in the relevant menu, this file should be uploaded in the relevant menu as shown in the below screen shots.  It is to ensured that only that day's file is uploaded by confirming date and total amount from the file name.

¨      Supervisor has to verify these transactions by using menu HTV.

¨      After verification, these transactions would appear in relevant LOT and consolidation.

¨      Report of success and rejected records can be seen from reports in HPR. If any transaction is rejected during upload, Deposit Slip of that transaction should be kept separately and customer should be contacted over phone (phone number written on the deposit slip).

¨      Cash of these transactions should be kept out of account alongwith vouchers.

¨      As and when customer comes, corrections should be got done in the Deposit Slip and transaction along with cash should be accounted for in Finacle.

NOTE :FOR ANY QUERIES CONTACT SAs